Cannot find bills to pay

On the Pay bills page, you might receive a message that no bills were found or you might not see the bills you expected. The following table describes possible reasons for bills not showing up on the Pay bills page.

Unless you configured Accounts Payable to display all ready-to-pay bills, apply a filter to load bills. Make sure the filter results in less than 1000 bills. If more than 1000 bills fit the filter criteria, process payments for some of the bills that appear, then run the filter again to get a fresh batch.

When viewing the Pay bills page from the entity level, the list only displays bills created at the entity level. To include bills created at the top level that are tagged to your entity, create a Filter set that includes the Show top-level transactions option.

Learn more about creating filters for multi-entity companies.

  1. On the Pay bills page, select the Filter by dropdown and select Add a filter set.
  2. Add a Name for your filter.
  3. Select the Show top-level transactions checkbox.
  4. Select Save.

Bills that you create at the entity level are not visible at the top level in Pay bills. To pay these bills, slide into the entity.

Review and change any fields on the Pay bills page:

  1. Go to Accounts Payable > All > Pay bills.
  2. Check fields for blank spaces, change values that may be excluding bills from being found (such as date ranges), and select View.
  3. Repeat Step 2 until you are satisfied that you've found the bills you want to pay.

When you have a default filter, the filter is applied every time you select Pay bills. You can tell that you have a default filter when you load the page. If the Filter by dropdown shows the name of the filter without you needing to select it, it is set as a default.

To change the filter to no longer load by default:

  1. On the Pay bills page, select Edit filters.

    The Advanced filters page appears.

  2. Deselect the Default filter checkbox.
  3. Select Save.

    You are returned to Pay bills.

  4. Select Clear filter to update the list of bills.

Verify whether payments have been stopped and, if appropriate, restart payments:

  1. Go to Accounts Payable > All > Vendors.
  2. Select Edit for the desired vendor.
  3. Deselect the Do not pay checkbox.

Learn more about editing vendors.

A bill that has a state of Selected does not appear in the Pay bills list because you already included it in a payment request. The bill is either pending approval or the payment process is not yet complete.

If the bill was selected in error, cancel the associated payment request. After it is canceled, you can select the bill again on Pay bills.

Learn more bill states.

Verify whether a bill is on hold and, if appropriate, take it off hold:

  1. Go to Accounts Payable > All > Bills.
  2. Select Edit for the bills in question.
    Learn how to find bills on hold.
  3. Deselect the Place this bill on hold checkbox.

Learn more about editing bills.

If you don't want to entirely disable the release to pay functionality, reconfigure Accounts Payable so that unreleased items and bills are displayed on the Pay Bills page. You can then pay these items even though they weren't specifically released for payment.

To reconfigure the release to pay options for Accounts Payable:

  1. Go to Accounts Payable > Setup > Configuration.
  2. For the Release to pay option in the Enable functionality section, select Enable and show all, including items yet to be released for payment.

When you set your search criteria on the Select bills to pay page, make sure that the Show released bill line items only checkbox is deselected.

Learn more about releasing specific line items for payment.

Ensure that the default payment method is properly configured:

  1. Go to Accounts Payable > Setup > Configuration.
  2. In the Defaults section, verify Payment method.

Learn more about configuring Accounts Payable.