Cannot find AP supplier invoices to pay

When viewing the Pay AP supplier invoices page from the entity level, the list only displays AP supplier invoices created at the entity level. To include AP supplier invoices created at the top level that are tagged to your entity, create a Filter set that includes the Show top-level transactions option.

Learn more about creating filters for multi-entity companies.

1. On the Pay AP supplier invoices page, select the Filter by dropdown and select Add a filter set.
2. Add a Name for your filter.
3. Select the Show top-level transactions checkbox.
4. Select Save.

AP supplier invoices that you create at the entity level are not visible at the top level in Pay AP supplier invoices. To pay these AP supplier invoices, slide into the entity.

Review and change any fields on the Pay AP supplier invoices page:

1. Go to Accounts Payable > All > Pay AP supplier invoices.
2. Check fields for blank spaces, change values that may be excluding AP supplier invoices from being found (such as date ranges), and select View.
3. Repeat Step 2 until you are satisfied that you've found the AP supplier invoices you want to pay.

When you have a default filter, the filter is applied every time you select Pay AP supplier invoices. You can tell that you have a default filter when you load the page. If the Filter by dropdown shows the name of the filter without you needing to select it, it is set as a default.

To change the filter to no longer load by default:

1. On the Pay AP supplier invoices page, select Edit filters.

   The Advanced filters page appears.

2. Deselect the Default filter checkbox.
3. Select Save.

   You are returned to Pay AP supplier invoices.

4. Select Clear filter to update the list of AP supplier invoices.

Verify whether payments have been stopped and, if appropriate, restart payments:

1. Go to Accounts Payable > All > Suppliers.
2. Select Edit for the desired supplier.
3. Deselect the Do not pay checkbox.

Learn more about editing suppliers.

An AP supplier invoice that has a state of Selected does not appear in the Pay AP supplier invoices list because you already included it in a payment request. The AP supplier invoice is either pending approval or the payment process is not yet complete.

If the AP supplier invoice was selected in error, cancel the associated payment request. After it is canceled, you can select the AP supplier invoice again on Pay AP supplier invoices.

Learn more AP supplier invoice states.

Verify whether an AP supplier invoice is on hold and, if appropriate, take it off hold:

1. Go to Accounts Payable > All > AP supplier invoices.
2. Select Edit for the AP supplier invoices in question.
   Learn how to find AP supplier invoices on hold.
3. Deselect the Place this AP supplier invoice on hold checkbox.

Learn more about editing AP supplier invoices.

If you don't want to entirely disable the release to pay functionality, reconfigure Accounts Payable so that unreleased items and AP supplier invoices are displayed on the Pay AP supplier invoices page. You can then pay these items even though they weren't specifically released for payment.

To reconfigure the release to pay options for Accounts Payable:

1. Go to Accounts Payable > Setup > Configuration.
2. For the Release to pay option in the Enable functionality section, select Enable and show all, including items yet to be released for payment.

When you set your search criteria on the Select AP supplier invoices to pay page, make sure that the Show released AP supplier invoice line items only checkbox is deselected.

Learn more about releasing specific line items for payment.

Ensure that the default payment method is properly configured:

1. Go to Accounts Payable > Setup > Configuration.
2. In the Defaults section, verify Payment method.

Learn more about configuring Accounts Payable.