Void an unconfirmed payment in Accounts Payable

Payment requests with a status of Delivered are in-progress payments that you manage within Sage Intacct. Delivered payments have not yet been confirmed and posted to the General Ledger. Before you can edit or cancel a payment request with status of Delivered, you need to void the payment.

An example of a delivered payment is a cheque that you printed but have not yet confirmed. Another example is a Bank file that you generated and downloaded, but have not yet uploaded to the bank portal.

After you void an unconfirmed payment, you can make corrections and generate the payment again when you are ready.

Void an unconfirmed cheque

If the Payment status is Delivered for a cheque payment, this means that you printed the cheque but did not confirm it. The cheque does not appear on the cheque register because it has not yet posted.

1. Go to Accounts Payable > All > Cheques > Print cheques.

2. To view cheques for payment requests that you created, leave the Select cheque view option set to My cheques.

   Select All to view all cheques available for printing.

3. Select the Current account.

   If you don't see the cheque

   If you created the payment at the entity level, make sure that you are in the same entity.

   To view entity level cheques from the top level:

   1. Select More filters
   2. Select Show entity level cheques.
   3. Select Apply filters.

   Cheques printed at the top level can only be confirmed or voided from the top level.

4. Next to the unconfirmed cheque, select Confirm or void.

5. Select Void at the top of the page.

   The cheque remains on the page as an unprinted cheque.

Void one or more cheques in an unconfirmed cheque run

Before the cheques that were generated for a cheque run are confirmed, you can void them in the cheque run. In some cases, you might decide that you need to void all the cheques and start over.

After you've voided a cheque from a cheque run, the payment request for the AP supplier invoice remains listed on the Payment request page. You can choose to print the cheque for the AP supplier invoice again from the Print cheques page or use a cheque run.

If you voided the cheque because you found mistakes, learn about making corrections before reprinting the cheque for paying the AP supplier invoice.

Void a pending ACH payment

1. Go to Cash Management > All > Payment files > ACH payment file.

2. To void all payments within a file, select Delete on the corresponding line.

3. To void selected payments within the file:

   1. Select the link for the payment file that contains the payment to void.

      The ACH Payment file details page appears with a list of standard ACH payments that are either pending or confirmed.

   2. Select Void next to the individual payment to void.

      The option to void payments within an ACH file is available for ACH files generated at the top level, only.

   3. Select Done to return to the ACH payment file list.

The payment request status, which was Delivered, is now changed to Approved.

Next step: If needed, you can cancel the payment request on the Payment requests. Then, you can then reprocess the payment from the Pay AP supplier invoices page when you're ready.

Void a pending bank file payment

You can void a pending bank file payment by deleting it. The individual bank file payments will then go back to the Generate bank file page. If you already sent payments to the supplier, you'll need to contact your bank to alert them to void the payment on their side.

1. Go to Cash Management > All > Payment files > Bank payment files.

2. Find the bank payment file you want to void.

   The bank payment file must be in a pending state.

3. To void the entire payment file, select Delete

   The individual bank payments return to the Generate bank payment files page. At a later time, you can select them again and regenerate the file..

4. Optionally, you can void the entire payment request and reprocess the payment on the Pay AP supplier invoices page. (Go to Accounts Payable > All > Payments > Payment requests.)