Refresh a bank feed

A manual refresh only fetches transactions that posted at the bank from the previous business day. Because Sage Intacct automatically refreshes bank feeds every 4 hours, you should have all of the previous day's transactions available to you when you log in the next day. If you're in the Oceana region, bank feeds refresh every hour.

Depending on your permissions, you can manually refresh a bank feed from either the Banking cloud tab of the account or during reconciliation.

Refresh a bank feed on the Banking cloud tab

Users without reconciliation permissions can refresh a bank feed on the Banking cloud tab of the account record.

1. Go to Cash Management > All or Setup > Accounts and select the required account type.

2. Find the account that you want to refresh the bank feed for.

3. Select Edit at the end of the row.

4. On the Banking cloud tab, select Refresh.

1. Go to Cash Management > All or Setup > Accounts and select the required account type.

2. Select Edit next to the account.
3. On the Banking cloud tab, select Refresh.

Refresh a bank feed during reconciliation

Users with reconciliation permissions can refresh a bank feed on the account reconciliation page.

1. Go to Cash Management > All > Reconciliation > Bank or Credit card.

2. Select the Account to reconcile from the dropdown list.

   I do not see the account that I need in the Account to reconcile dropdown list.

   The following are reasons why you're not seeing an account in the list:

   • Is your account set up appropriately?

     Check to be sure that the GL account is associated with the bank.

   • Where was the account created?

     Accounts created at the top level can only be reconciled at the top level. Accounts created at the entity level can only be reconciled within that entity.

     How do I know where an account was created?

     Slide into an entity. On the account list, any account that you have Edit capabilities for is an account that was created within that entity.

     Accounts designated as Not owned were created in another entity.

   • There might be restrictions or permissions required to access the account.

     Only unrestricted users can reconcile accounts at the top level. To reconcile an account within an entity, user entity restrictions need to be equivalent to or greater than those of the account.

     Example

     If an account is restricted to Entity A and Entity B, a user needs to have restrictions for both to reconcile the account. The user can also have access to other entities, even though they aren't included in the account's location restrictions. However, if the user only has access to Entity A (and not Entity B), the user cannot reconcile the account.

     If your company is configured to Enable user entity restrictions for bank accounts and you are a restricted user, you will not see bank accounts for entities of which you do not have access.

3. Check the Bank feed status field to make sure that your account is connected.

   See a status of Auth required?

   Some banks require you to reauthorize your bank feed connection before you receive new transactions. This is a security process put in place by your bank. You'll know if you need to reauthorize if you see a bank feed status of Auth required.

   Learn more about how to troubleshoot bank feeds.

4. Select Continue.
5. On the account reconciliation page, select Refresh.