Troubleshoot voiding checks

Did you print the check? You only need to void a check if it's already been printed.

In this case, cancel the payment request. Intacct removes the check from the Print checks page and the bill becomes available again for payment on the Pay bills page. If you need to, you can edit the bill.

Pay the bill again on the Pay bills page. Since you do not want to print another check, choose Record transfer as the payment method, select the same checking account as before, and enter the amount that you paid.

Learn more about recording a transfer of funds.

Depending on where you are in the workflow, you can back your check out and change the payment method for the original transaction.

If the check has not yet been printed: Cancel the payment request. Then, pay the bill again and select the correct payment method.

If the check has been printed but not yet confirmed: Void the check on the Print checks page and cancel the payment request. Then, pay the bill again and select the correct payment method.

If the check has been confirmed to the General Ledger: Void the check in the check register. Then, pay the bill again and select the correct payment method.

You might have an unused preprinted check that was damaged (for example, it was torn or crumpled) and you will not be able to print on it.

To fix this, you do not need to void it in Intacct. Instead, change the next check number to the number of the next physical check on which you plan to print.

You can only void checks in an open summary.

To void a check that's part of a closed summary, re-open the summary and void the check. Then close the summary.

Void the check using a date that falls within the next open period.

For example, say you have a check dated 6/23/2022. You reconcile the check on 6/31/2022 and close the books on the same date. Void the check using the date 7/1/2022 because this is a date that falls within an open period.

You can't void the check any earlier than this date without reopening the reconciliation and reopening the period.

Learn more about setting a check void date.

If the check hasn't been confirmed to the General Ledger, you can reprint a check as many times as necessary from the Print checks page.

After you confirm the check, the payment is recorded in the General Ledger and needs to be voided and reprinted with a new check number.

The location of the check in Sage Intacct depends on whether or not you confirmed it to the general ledger.

• If you printed the check but did not confirm it, it still appears on the Print checks page.
• If you printed and confirmed the check, find it in the Check register.

If you’re restricted to certain entities and want to void a check created at the top level, run the Check register report without providing a location. Without a location filter, the report shows transactions created at the top level only. Where applicable, you have the option to void.

Alternatively, you can void payments from Posted payments in Accounts Payable.

You can't unvoid a check in Sage Intacct. Learn what options exist to fix the issue.

View a list of voided checks and drill-down to the memo that was entered.