Troubleshoot the Cheque register report
Discover common solutions to running the Cheque register report.
You can only void a cheque in the Cheque register in one of the following circumstances:
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The cheque has been confirmed to the General Ledger.
Void unconfirmed cheques from the Print cheques page.
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You have the appropriate permissions.
You need permissions in Accounts Payable to void posted payments and (optionally) posted advances. You need similar permissions in Expenses to void posted reimbursements and posted advances.
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You're voiding the cheque in an open period.
You can't void a cheque in a closed period. Instead, void the cheque using a date that falls within the next open period.
For example, you have a cheque dated 6/20/2022. You reconciled the cheque at the end of the next month on 6/30/2022 and closed the books on the same date. You can void the cheque using the date 7/1/2022 because this is a date that falls within an open period. You can't void the cheque any earlier than this date without reopening the reconciliation and also reopening the period. Make sure to enter the correct void date for the cheque as it cannot be changed.
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You're in the same entity that made the payment.
If you’re viewing the Cheque register report from the top level and do not see a Void link, slide into the entity from which the payment was made and open the Cheque register report.
If you’re restricted to certain entities and want to void a cheque created at the top level, run the Cheque register report without providing a location. Without a location filter, the report shows transactions created at the top level only. Where applicable, you have the option to void.
Alternatively, you can void payments from Posted payments in Accounts Payable.
The Cheque register report includes all cheques recorded or printed from Accounts Payable. If you have cheques from before you started using Sage Intacct and which were imported as initial open items, follow the steps below to view them.
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Go to Cash Management > All or Setup > Accounts > Current.
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Find the current account associated with your open items and select Pending deconciliation next to it.
The Pending reconciliation report appears, which contains your initial open items.
To learn more, go to CSV import: Initial open items for reconciliation.
You can't unvoid a cheque in Sage Intacct. Learn what options exist to fix the issue.
Depending on where you are in the workflow, you can back your cheque out and change the payment method for the original transaction.
If the cheque has not yet been printed: Cancel the payment request. Then, pay the AP supplier invoice again and select the correct payment method.
If the cheque has been printed but not yet confirmed: Void the cheque on the Print cheques page and cancel the payment request. Then, pay the AP supplier invoice again and select the correct payment method.
If the cheque has been confirmed to the General Ledger: Void the cheque in the cheque register. Then, pay the AP supplier invoice again and select the correct payment method.
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