Troubleshoot voiding cheques

Did you print the cheque? You only need to void a cheque if it's already been printed.

In this case, cancel the payment request. Intacct removes the cheque from the Print cheques page and the AP supplier invoice becomes available again for payment on the Pay AP supplier invoices page. If you need to, you can edit the AP supplier invoice.

Pay the AP supplier invoice again on the Pay AP supplier invoices page. Since you do not want to print another cheque, choose Record transfer as the payment method, select the same current account as before, and enter the amount that you paid.

Learn more about recording a transfer of funds.

Depending on where you are in the workflow, you can back your cheque out and change the payment method for the original transaction.

If the cheque has not yet been printed: Cancel the payment request. Then, pay the AP supplier invoice again and select the correct payment method.

If the cheque has been printed but not yet confirmed: Void the cheque on the Print cheques page and cancel the payment request. Then, pay the AP supplier invoice again and select the correct payment method.

If the cheque has been confirmed to the General Ledger: Void the cheque in the cheque register. Then, pay the AP supplier invoice again and select the correct payment method.

You might have an unused preprinted cheque that was damaged (for example, it was torn or crumpled) and you will not be able to print on it.

To fix this, you do not need to void it in Intacct. Instead, change the next cheque number to the number of the next physical cheque on which you plan to print.

You can only void cheques in an open summary.

To void a cheque that's part of a closed summary, re-open the summary and void the cheque. Then close the summary.

Void the cheque using a date that falls within the next open period.

For example, say you have a cheque dated 6/23/2022. You reconcile the cheque on 6/31/2022 and close the books on the same date. Void the cheque using the date 7/1/2022 because this is a date that falls within an open period.

You can't void the cheque any earlier than this date without reopening the reconciliation and reopening the period.

Learn more about setting a cheque void date.

If the cheque hasn't been confirmed to the General Ledger, you can reprint a cheque as many times as necessary from the Print cheques page.

After you confirm the cheque, the payment is recorded in the General Ledger and needs to be voided and reprinted with a new cheque number.

The location of the cheque in Sage Intacct depends on whether or not you confirmed it to the general ledger.

• If you printed the cheque but did not confirm it, it still appears on the Print cheques page.
• If you printed and confirmed the cheque, find it in the Cheque register.

If you’re restricted to certain entities and want to void a cheque created at the top level, run the Cheque register report without providing a location. Without a location filter, the report shows transactions created at the top level only. Where applicable, you have the option to void.

Alternatively, you can void payments from Posted payments in Accounts Payable.

You can't unvoid a cheque in Sage Intacct. Learn what options exist to fix the issue.

View a list of voided cheques and drill-down to the memo that was entered.