Troubleshoot paying bills

See Cannot find bills to pay.

To view bills created at the top level, create and save a filter set that includes the Show top-level transactions option.

Need to see all your bills at once? If you have less than 1000 bills to pay, this is possible by creating a filter that includes all bills, such as a filter for vendors with names A through Z.

However, Intacct only displays a maximum of 1000 bills, so it's possible you won't see all available bills if you have more than 1000 bills. You can create more specific filters or create payment requests for bills and run the filter again.

Applying a filter is required on the Pay bills page to load bills. You can filter on the fly, or you can create and save a filter set for easy reuse. After you enter a filter, or select a filter set from the Filter by dropdown, select Apply filter to see results.

Select Clear filter to remove all filters and filter sets.

The only person who can remove a shared advanced filter set from the Filter by dropdown is the user who created it. Learn more about how to remove a shared filter set.

If you are the person who created an advanced filter set, you can delete it.

Find out how to troubleshoot paying a bill from the Bills list or bill detail page.

If you receive an error message that no bank accounts exist to make the payment, find out how to avoid these errors.

When you are paying bills, you might receive a message on the Pay bills page that the payment date cannot be before the bill creation date. This error can appear when Accounts Payable is configured with the option for Payment dates must be greater than their bill dates is enabled.

You selected a different pay-to contact on an Accounts Payablebill than what was specified on the vendor record. Learn how to print it on the check.

The Pay-to contact that Intacct uses to create a payment request is determined by the Payment request method that you select in Pay bill.

If you select a Payment request method of Use vendor preference or Merge requests into one per vendor, Intacct uses the Pay-to contact from the vendor record for the payment request.

To ensure that the payment uses the Pay-to contact on the bill, select a Payment request method of either Generate one request per bill or Merge requests into one per vendor pay-to contact when paying the bill.

If you selected a bill to pay that you do not want to pay for the foreseeable future, cancel the payment request for that bill.

When you apply a foreign currency credit or foreign payment to a foreign currency bill, the payment date cannot be in the future, when the exchange rate is unknown.

Solution: Set the payment date to the current date or earlier, before you select Pay now.

Learn more about Pay-to contacts on merged payment requests.

When merging payments using Merge request into one per vendor pay-to contact, Intacct compares the pay-to contact information across all selected bills for the same vendor. The system then merges payments for bills where all fields of the pay-to contact are identical.

If bills are not merging, this means that the pay-to contact information does not match the others.

Pay-to contact information can vary between bills when:

• You override the default vendor pay-to contact for a bill when entering or editing it.

• You update the pay-to contact details in the vendor record or contact record, in between the creation of one bill and the next.

For example, say you create a bill for a vendor. Later, you change the email address for the pay-to contact, then create a second bill for the same vendor. The pay-to contact information for the two bills is different, so these payments cannot be merged.

To update the contact information on an unpaid bill to match the latest setting in the vendor record, edit the bill and select Refresh next to the contact field. If you do not see the Refresh icon, the contact information is up to date.

If you have bill approvals enabled, Intacct sends the transaction back through the approval process when you submit the edited bill.

Learn how to manually apply credits to one or more lines in a bill rather than have Intacct do the work for you across a selection of bills.

On the Pay bills page, select Line details > Credit details next to a bill to drill down to view the details of a credit that was applied to a bill.

If you have not yet selected Pay now or Add to outbox, you can manually clear the amount from the Credits to apply column.

For completed payment requests, unapply credits in Posted payments. Otherwise, cancel the payment request and start over.

Credits that you create at the entity level are not visible for top-level bills paid at from the top level.

Solution: Use Pay by entity to pay existing top-level bills that have entity-level credits. Filter for the vendor you want to pay, then choose Pay full and Apply credit.

This can happen when the following conditions are both true:

• The bill and the credit are associated with locations in different entities
• Your company enabled Limit AP credits to the entity owners in Multi-Entity Management configuration

With this configuration, you can only apply credits to bills created in the same entity.

Did you create the advance as a check?

After you create an advance with a payment method of check, it becomes a payment request. Approve the payment request, then print and confirm the advance as a check. Then, the advance appears on the Pay Bills page as a credit to apply.

If you overpaid a vendor, contact the vendor to resolve the issue, either through credit or a refund. Next, record the vendor refund or credit, based on how you intend to use it.

Try adjusting your filters. The more specific your filter set is, the easier it is for Intacct to load bills.